Guest data

This is a translation, provided so that the terms can be read. In case of any discrepancy the Russian text is the one that governs: a cafe accepts one particular edition with a button, and the edition recorded against it is that text.

This describes what the bot learns about a guest, what for, and for how long. The controller of this data is the cafe the guest orders from; Doedet processes it on the cafe's instructions — see the offer, section 5.

1. What is collected

• the guest's name, username and Telegram identifier;
• a phone number — the guest sends it themselves with a button;
• the delivery address: the coordinates of the point and the note attached to it, and saved addresses so they need not be entered again;
• the contents of orders, their statuses and the conversation with the bot about the order;
• the fields read from a receipt that was sent: amount, sender, bank and the state of the payment.

The photograph of the receipt itself is not stored by us — it stays on Telegram's servers; we keep only a reference to it and the fields extracted from it.

2. What for

To take and cook the order, deliver it to the address, check the payment and answer an enquiry. The data is used for nothing else: Doedet contains no advertising, no analytics and no tracking services of any kind.

3. Who it is passed to

• The cafe — the order, the name, the phone number and the address: the food cannot otherwise be cooked or brought;
• The delivery service — the address, the phone number and the note for the courier;
• Anthropic — the photograph of a receipt and the photograph of a menu: the model reads the fields from them. The decision about payment is taken by the cafe's staff, not by the model;
• Telegram — the channel the whole conversation runs through;
• Railway — the servers and the database where all of this is stored.

4. How long it is kept

Personal data is deleted automatically when its term runs out:

• saved addresses and the guest's profile — 12 months from the last order;
• the fields read from a receipt — 12 months from the order;
• the order itself — its contents and amounts stay longer, as bookkeeping requires.

One caveat worth understanding. The technical event log of an order is kept longer and is not cleared: it is the only trail by which a failure is worked out — an undelivered message, a lost courier status. It holds service records of the calls that were made, and some of them contain the address and phone number passed to the delivery service.

5. How to delete your data

Write to support@doedet.com from the same phone number or Telegram username you ordered with. We delete within 30 days; what stays longer is only what the cafe is obliged to keep for bookkeeping and tax.

6. Changes

The edition is stated at the top of this document.