This is a translation, provided so that the terms can be read. In case of any discrepancy the Russian text is the one that governs: a cafe accepts one particular edition with a button, and the edition recorded against it is that text.
Complaints and enquiries go to support@doedet.com; we answer within 30 days of receipt.
This is a public offer: the terms on which Doedet works for your cafe. Accepting it with the button in your kitchen chat concludes a contract on these terms.
Doedet takes your guests' orders in Telegram, shows them to your kitchen, helps check the receipt a guest sends, calls a courier and tells the guest the status. The cafe remains the seller of the food and the party to the relationship with the guest; Doedet is a tool, not a participant in that sale.
The guest's money does not pass through Doedet. The guest pays the cafe
directly, to the details the cafe itself sets with /setpayment. The service keeps the
count: the order total, what arrived by receipt, what is owed and what was refunded — and shows
the gap.
An order is marked paid by a person, not by software. The model reads the receipt that was sent and says whether it adds up; the decision is taken by a member of the cafe's staff with a button. We are looking at an image, not at a bank account, and we are responsible neither for the authenticity of the receipt nor for the money having arrived. Refunds, debts and disputes with the guest are the cafe's.
Use of the service is paid; the price and the period are agreed separately and invoiced by the
operator. When the paid period ends, order-taking is suspended — the cafe is warned three days
beforehand. Suspension for non-payment and the cafe stopping order-taking itself
(/pause) are different things and neither cancels the other.
The cafe is the controller of its guests' data and Doedet is the processor, acting on the cafe's instructions. What is collected, which sub-processors are involved and for how long it is kept are described in the guest data notice, which forms part of this offer.
On learning of a breach affecting the data of your cafe's guests, we notify you without undue delay and no later than 72 hours from the moment we became aware of it.
The courier is dispatched by a delivery service under a contract concluded by the cafe. Doedet hands the order to that service and shows its statuses; the courier's work, the timing and the safety of the order are answered for by the delivery service and the cafe, not by the service.
The service is provided «as is». We aim for uninterrupted operation but do not guarantee it, and we are not liable for outages at Telegram, at the delivery service or at any other external service, for errors in reading a receipt, or for decisions the cafe took on the basis of what was shown.
The cafe may stop using the service at any time. We may suspend access on a material breach of these terms or on non-payment.
The edition is stated at the top of this document. On a material change of terms the cafe receives a new acceptance card in the kitchen chat: continuing to work without accepting the new edition does not count as agreement to it.